351095
1
Location
626657
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; font-family: Arial;">I did a bed reservation through Hostelworld for staying at Anker hostel on </span><span lang="NO-BOK" style="font-size: 10pt; font-family: Arial; mso-ansi-language: NO-BOK;">3rd June 2009. However, due to some reason I can’t make it to Oslo and I have send an email to the hostel on 28th May (which is 7days ahead of the actual booked date) to inform them and one of the staff, Tom Erik replied my email telling me the bed reservation has been cancelled (on 29th May)</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span lang="NO-BOK" style="font-size: 10pt; font-family: Arial; mso-ansi-language: NO-BOK;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; font-family: Arial;">According to the cancellation policy, customers can cancel their reservation free of charge up to 2 days before arrival. However, I was surprise to be notified by my bank that there is a overseas transaction showing the balance of the booking (205NOK) has been deducted from my credit card although I have already made the cancellation for my bed through the same email on 28 May.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; font-family: Arial;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; font-family: Arial;">Just want to share my bad experience contacting this hostel. I have tried to email the hostel 3 times but no respond has been made till today. Giving them the benefit of doubt they were busy or are rectifying the issue, I have been very patience and waiting for more than 2 week but what disappointed me was no single respond have been received. </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; font-family: Arial;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; font-family: Arial;">Therefore, my advise to other traveller is, always make sure you check your credit card transaction especially if you have made any cancellation. Second, do not book this hostel if you are unsure of your arrival. It seems that cancellation is not possible, or rather they are dishonest. </span><span lang="NO-BOK" style="font-size: 10pt; font-family: Arial; mso-ansi-language: NO-BOK;"></span></p>
2009-06-20T07:42:34-07:00
612368386
2009-06-03T00:00:00-07:00
0
0
287494
351095
0
0.0
2009-06-03T00:00:00-07:00
0.0
Dishonest hostel, be careful!
2009-06-20T07:40:50-07:00
121658
0