12632 2 Location 626448 <div class="body" id="userReviewBody_0">Tornados and strong winds prevented us from leaving home to board the Blackbeard's ship in Freeport Bahamas. When we called to let them know and asked about rebooking, we were told there are no refunds. Their website plainly states there are no refunds and tells clients to buy trip insurance (which we thought we had, but turns out it didn't cover this since it was not a named storm). However we thought that since they already had our $1758, that they would let us rebook on another date that had open spots since we were not trying to cancel the trip, merely rebook due to weather. Their policy is to do so on a stand-by only meaning we must call on a given Friday to find out if there are open spots for the following Saturday departure. If there are available spaces, we must then use those 7 days to schedule time off work, get dog sitters lined up, buy airline tickets and so forth for an international week long trip. All we asked was if we could reschedule and confirm for October 3 (or original trip was supposed to be June 13) since they currently have four open bunks.<br /><br />They told us they would not lose the revenue they could get from selling those spots if they could avoid it, so the answer is no, we must wait until Sept 25 to know if we would be allowed to board on Oct 3. They asked me if I truly felt it was fair to have them lose $1758 just because our airline could not get us to them on time. <br /><br />I told them I didn't see how they lost revenue when they already have our $1758 and have not serviced us in any way other than to insult us via e-mails that insinuate we are trying to get something for free. <br /><br />We understand not bumping other paying customers with reservations. We would even understand a 10% rebooking fee if that were offered. We do not understand the condesending manner they have nor their unwillingness to book us for a date that is during their admitted slow time of year when they have the benefit of our entire payment already in hand. <br /><br />Be aware that DAN and Dive Assure cover trip cancellation due to medical emergencies or "named" storms so our trip insurance was not the coverage we thought. And Blackbeard's office attitude is that they have no reason to be accomodating or courteous for that matter. <br /><br />I wish we had found this review board prior to booking because I too wondered why the diving was 3-4 times per day instead of 4-5 times per day. Reading others' reviews about the less than safe diving and preference to party instead of diving sounds like we would have wasted our $1758 even if we had been able to go.</div> 2009-06-17T04:58:52-07:00 815988764 2009-07-01T00:00:00-07:00 0 0 287285 12632 0 0.0 2009-07-01T00:00:00-07:00 0.0 2009-06-17T05:01:00-07:00 121565 0