Hotel Elegance Review

Adam&Laurie's review

Best Staff Ever

From Hanoi, Vietnam (Part II) in Hanoi, Vietnam on Aug 01 '07

Rating:

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Well, I don't have to tell you about the service and staff, that's mentioned in the main blog here, but I do want to mention that rating this place was a little bit hard. The staff was overwhelmingly nice and attentive, and the A/C, (vs. our problems at Prince II), was outstanding, but ... The a/c actually made it a little cold at night because the bed only has a sheet, no duvet. The bathroom had a little ant problem, not too bad and it didn't spill out into the room, or at least, the bed. We had stayed there a night, then come back from Ha Long Bay for a couple of nights and they put us in a room that was worse that our other room, but tried to charge us the same rate. They switched us after the first night when we complained. The second room, #304, had a bed made out of sheet rock, pillows like bricks, a big hole in the bathroom ceiling, and the window looked out into the stairwell, (and the blinds didn't hide a thing). However, the room we switched to, #401, was much better.