Excelsior Hotel

Overall:

"Overall great experience at this hotel would recommend to anyone." — source Hotels.com

"the hotel was lovely but if I were to stay there again and have to switch rooms I would request to see the manager before changing rooms to assure the same quality would be received." — source Travelocity

"I would definitely stay again." — source Expedia

"We got a great price through the internet and would stay there again." — source Hotels.com

"We spent 3 nights previoius at Hilton New York because of a time share offer and found that hotel and staff to be very commercial, really expensive and overall disappointing." — source Travelocity

Clean:

"We had fast check in and check out, very clean rooms, safe location near subways, UWS restaurants and Central Park." — source Orbitz

"Sloppy paint job around window in the tiny bathroom, combined with less than immaculate cleanliness was unpleasant experience." — source Travelocity

"Not noisy, very clean, excellent location." — source Expedia

"The rooms were clean and the location was perfect." — source Orbitz

"My room was great -- I was given a suite even though I had booked a queen -- it was quiet, comfortable and clean. Nice furnishings, the bathroom was small as most are in the city, but there was enough room to put my stuff and it was new-looking and very clean." — source Travelocity

Service:

"Printed out boarding passes and sign said there would be a charge of 25 cents per page using printer which was at service desk backroom but desk clerk never charged us saying thanks for staying with us no charge." — source Travelocity

"Very friendly staff from the desk folks to the doormen." — source Expedia

"A bottle of lime juice was missing from our room after maid service - the front desk promised to check with housekeeping but never got back to us." — source Travelocity

"If you can ignore the service, the hotel is great only because of the location, location and location." — source Travelocity

"Very nice old hotel, great location, limited food service breakfast only, staff very nice." — source Travelocity

Location:

"Great location - close to subway and Central Park." — source Hotels.com

"The location of this hotel is absolutely fantastic: a few steps away from Central Park, surrounded by elegant homes, and within walking distance from a variety of restaurants, small stores, and coffee shops." — source Travelocity

"The staff is sooo friendly and accommodating and the hotel itself is absolutely lovely, as is the neighborhood where it is located." — source Expedia

"Great Location but concierge was ill informed." — source Hotels.com

"They will discount parking in a lot across the street (a bit challenging to find if you are unfamiliar with the area- connected to the museum of natural history), but I wish I had asked first." — source Travelocity

Value:

"Also, if you have a car, while the description states parking at a price, there are only 2 garages mentioned when I checked in that the hotel has an arrangement with. Both were full when I arrived and after almost an hour of looking for a street spot and checking back at the garages to see if there an opening I parked in another garage and had to pay full price (not the discounted rate noted by the hotel)." — source Travelocity

"I got a great price for the night but I believe it was because we stayed in January. I looked for April and the price more than doubled, but I can understand why." — source Travelocity

"Great location and hotel is generally a good value, but when I went to turn on A/C on a muggy night all it did was blast hot air." — source Travelocity

"The hotel is only a block away from the subway, which made going to see everything a breeze and inexpensive." — source Travelocity

"The price was worth what we payed and I felt like we got the better end of the deal than they did." — source Travelocity