Sheraton Keauhou Bay Resort and Spa

Overall:

"Would recommend renting a car." — source Orbitz

"The hotel provided a romantic getaway idea postcard that included 2 beach chairs and recommended we find a nice and quite spot on the property to watch the sunset and enjoy a bottle of wine." — source Travelocity

"Turtle Bay offers a great place to stay that is close to many fun activities around the north shore. You can do a lot on the grounds of the property, but I recommend traveling around the area too." — source Travelocity

"It was a great trip overall. We would recommend planning your weeks activities as soon as you arrive as there are waiting lists for some of them (helicopter and plane rides)." — source Travelocity

"\n\nOverall, though, these are not sufficient reasons to so elsewhere. We would highly recommend the Sheraton Keahou as a place to stay if you want a nicer hotel." — source Travelocity

Clean:

"The room was on the fourth (4th) floor and was beautiful and very clean, with an excellent view of the pool and ocean. The maid service was outstanding, and the room was kept very clean." — source Travelocity

"I was vacationing over the holiday season and my room was not completely clean." — source Travelocity

"Our room was not clean with the carpet very dirty." — source Travelocity

"The rooms were clean and spacious." — source Travelocity

"The rooms were simple and clean." — source Travelocity

Service:

"We've all seen the commercial, room service for a pizza and 2 soft drinks-$30, mai tai's at the lounge to watch the sunset, 3 for $30 in a plastic cup, 2 steak dinners for our 25th wedding anniversary at the hotel restaurant the must think they are priceless-$75." — source Travelocity

"IÂ’ve stayed at this resort over 60 days in the past two years and IÂ’m sad to say that the service, especially poolside is unsatisfactory." — source Expedia

"When we were checking out, other couples were checking out early because of the service. It may be beautiful but not much fun if you can not get service or a friendly help." — source Travelocity

"This hotel has a great pool, terrific Gym that looks out to the Pacific, but slow, slow dining service at the pool bar." — source Travelocity

"We attended a wedding on the premises and the wedding was lovely, and the service at the reception was good." — source Travelocity

Location:

"The location made it a great base for exploring the island." — source Orbitz

"It has an impressive pool complex, nice Lanai Lobby area, and commands a great view of the Keauhou Bay." — source Travelocity

"Loved the location, close to other restaurants and shops." — source Expedia

"The Sheraton was lovely, the views gorgeous, the grounds pleasant, the staff nice, the location perfect \n(not too close to town, but not to far away either), food pricey but good, and the pool was wonderful (albeit shallow, only 3 to 4 1/2 feet deep throughout." — source Travelocity

"The rest of the staff were pretty unfriendly which was much different then when we went 10 years ago to this location under different ownership." — source Travelocity

Value:

"All this for a very good price." — source Travelocity

Room:

"The rooms are nice and the beds are very comfortable (some of the best I have slept in away from home). The views from the balcony are breathtaking and we stayed in a Mountain View Room." — source Travelocity

"When we arrived and walking through the hallways to our room, there were probably 10 to 15 rooms that had dirty dishes and glasses sitting outside the room." — source Travelocity

"There were not Hawaiian pictures on the wall or anything special about the room." — source Expedia

"The rooms are like any other hotel and actually smaller." — source Expedia