Omni William Penn Hotel

Overall:

"After that, things got better and we had a great experience." — source Orbitz

"This is a great place to stay if you really want to see all that Pittsburgh's downtown has to offer." — source Hotels.com

"Perfect place if looking to stay downtown and have a beautiful hotel." — source Priceline

"Great Hotel in good downtown Pittsburgh location that displays the historical ambiance that made Pittsburgh the corporate powerhouse of the industrial era." — source Travelocity

"Will not be staying there again and would not recommend this to people traveling to Pittsburgh." — source Expedia

Clean:

"Hotel is very nice, clean and quiet." — source Orbitz

"Very friendly staff, great location to downtown attractions, and very spacious and clean rooms." — source Priceline

"Excellent location, service and very clean." — source Travelocity

"Breakfast was delicious and the hotel is very clean and offers great customer service." — source Expedia

"Room was clean and comfortable." — source Orbitz

Service:

"very bad customer service." — source Hotels.com

"Room service staff were excellent." — source Priceline

"Very helpful staff and wonderful housekeeping." — source Travelocity

"We ordered room service twice during our visit, and the food was pretty tasty with speedy service (35 minutes or less." — source Travelocity

"Also the concierge did not provide information on getting around the city besides recommending an expensive taxi service." — source Travelocity

Location:

"I can suggest that a detailed map of Pittsburgh would be helpful to out of the are visitors, as Pittsburgh is very difficult to find your way around if you are not familiar with the area." — source Hotels.com

"Very convenient to everything in downtown Pittsburgh." — source Priceline

"This is one of the best 4 star hotels in Pittsburgh and is located near everything in PIttsburgh." — source Travelocity

"The location close to Mellon Arena was also a plus." — source Expedia

"The hotel is within walking distance of many of the city's venues." — source Travelocity

Value:

"For the price we paid this hotel was not worth it." — source Travelocity

Room:

"Expensive, but no in-room refrigerators. Check-in clerk was rude and tried to force us to take a smoking room although I had previously booked a non-smoking room and have lung cancer." — source Priceline

"I approached the front desk 2 hours after I had checked in, after a long day of traveling, demanding a new room or a refund. They gave me a room that was supposedly being held for another guest." — source Travelocity

"The front desk bumped us to a larger room with a king bed." — source Expedia

"The room was quiet." — source Priceline