The New York Helmsley Hotel

Overall:

"It wasn't an exceptionally good hotel, but it wasn't terrible either." — source Skoosh

"stay there again and again." — source Hotels.com

"Helmsley may have been a great hotel, but I guess after she gave all her money to her dog, there's not much left to keep up her old hotels which are old, dingy, and everything is falling apart." — source Priceline

"Overall, we were very pleased with this hotel and would recommend others to stay here." — source Travelocity

"I would not recommend this hotel at this time." — source Expedia

Clean:

"Clean room, washroom a little outdated, really don't think it was a four star, but great location, staff were helpful but my room wasn't ready when I got to the hotel at 5:30 pm." — source Skoosh

"The room was comfortable, large enough and clean." — source Orbitz

"Our room was clean, and after leaving the bottom floor, we forgot about it completely." — source Hotels.com

"My only complaint was the maids knocked on our door every morning around 8 am asking to clean very irritating. Also they did not leave clean wine glasses or drinking glasses but took the dirty ones." — source Priceline

"Housekeeping was very thorough, polite and communicated well about when we would like our room cleaned. The New York Helmsley was very clean and in a safe and convenient area." — source Priceline

Service:

"I'd go back there anytime but I would like to see them actually show the phrase they write which is un-paralleled amenities and service other than a bell hop and paper delivered they didn't provide the rest, I've seen better at smaller hotels." — source Priceline

"Friendly staff, very clean rooms, very secure at night and a great location." — source Travelocity

"Pleasant and helpful staff." — source Expedia

"The friendly staff, security at night, location - almost everything The Helmsley New York is a wonderful hotel, with extremely friendly and helpful staff." — source Priceline

"Upon arrival we were greeted, provided an upgrade in room at no charge, provided with additional amenties - in room internet and movies - subway maps, restaurant info and lots of help with service support whenever we needed it in an effeicient, timely and polite manner." — source Travelocity

Location:

"Staff were friendly and helpful and the hotel is within easy walking distance of Times Sq." — source Skoosh

"We usually stay outside of NYC on our trips there - but we were so pleased with both the price and location of the Helmsley." — source Orbitz

"Can't beat the location, we booked it at a steep discount so it's worth the price." — source Orbitz

"Location very convenient to subway via Grand Central." — source Orbitz

"Excellent eatries in the vicinity and the major shopping avenues 5th etc are within walking distance." — source Hotels.com

Value:

"This was not worth the price we paid." — source Hotels.com

"I thought they were just going to make a copy in case they needed to charge us for phone usage or incidental charges, but they actually ran my credit card for 200 dollars and never told me." — source Priceline

"Had a great time in NYC; Hotel personnel were very friendly and the rooms were adequate and reasonably priced for NYC = which means expensive." — source Travelocity

"Close to Grand Central, easy to grab a cab, reasonably priced food near by." — source Expedia

"English was very clear and stay was great - I did a bid this time and got a great deal as I don't like paying New York rates, but for those that are willing, this is a keeper." — source Priceline