The Ritz-Carlton, Key Biscayne

Overall:

"I will stay there again, just not next year." — source Orbitz

"The pools are also a great place to relax and tan." — source Hotels.com

"we had a really nice room they have upgraded us to an ocen view room and the minute you step out of the car to the minute you leave they treat you right like a queen the food was great the room great the pool very nice (2 of them ) and the location was great just simply the best hotel and service I have ever gotten on a vaction from all the staff recommend it very much." — source Travelocity

"Highly recommend to anyone who wants to get away from city life and enjoy the privacy of the beautiful beach and elegant surroundings." — source Expedia

"This is a beautiful hotel which gives the traveler no reason to leave the US if searching for an exotic, tropical setting." — source Travelocity

Clean:

"Resort very clean and made for another fantastic Ritz Carlton vacation." — source Hotels.com

"While getting a drink at around 5:30pm, we noticed they were cleaning up and closing." — source Travelocity

"The hotel and grounds were absolutely beautiful and immaculate." — source Expedia

"The hotel rooms are nice and clean." — source Travelocity

"Great services, comfort room, and clean." — source Expedia

Service:

"Just so you know tips are included due to the proximity to Miami Beach, which I am sure has resulted in a much lower level of service." — source Travelocity

"Service was great, beautiful location but the small room space, & a shower with a drainage problem were a disappointment." — source Travelocity

"By far this is the best service I have ever experienced, my husband is a very down to earth person and is very put off by showiness, he loved it too, we always felt welcome, and we wanted to stay on the grounds, the restaurants are fabulous." — source Expedia

"I think that the prices for drinks and food was a bit out of control and the service was not worth a 18% gratuity. My husband and I are 20% or more and the service was not worth it." — source Expedia

"Ritz Carlton service is outstanding and we had a wonderful time." — source Travelocity

Location:

"The staff was very solicitous (unusually so, for the Miami area) and friendly." — source Hotels.com

"The telephone in the small toilet area had been removed and an open large telephone plate was in open view adding another unsightly feature to the bathroom." — source Travelocity

"There is an automatic service charge on room service, but you can take advantage of the grocery store that is walking distance from the resort." — source Expedia

Value:

"30 Dollars for valet I don#t knoe." — source Hotels.com

Room:

"Room had a broken bathroom door and patio door did not lock. Stayed with teh room as it was the only one available with 2 double beds (4 people)." — source Orbitz

"The hotel itself is beautiful and our room was more than expected." — source Travelocity

"The room had a few faults." — source Travelocity