Universo Hotel

Overall:

"Hotel Universo was an excellent choice and I would readily go back there again and recommend it as a place to stay in Lucca." — source Venere

"This was a great stay, however I would be concerned if staying there on nights of music performanaces." — source Venere

"I have already recommended the Hotel to friends who intend to visit Lucca in the next few months." — source Venere

"Basically a good hotel which would benefit from having more rooms air conditioned." — source Venere

"We had been in Lucca before it is beautiful and the hotel has great character." — source Venere

Clean:

"However, all the deliveries and cleaning of streets etc seem to start at around 4am and as our room was actually one side of the piazza the slightest sound outside even someone talking was acoustically multiplied by 10." — source Venere

"The room was rather small for a double, and although clean, smelt very strongly of stale smoke, even in the bedlinen and pillows." — source Venere

"The hotel is well placed to explore Lucca and is clean and very welcoming." — source Venere

"Very clean and comfortable with helpful and friendly staff." — source Venere

"Central to everything and very clean." — source Venere

Service:

"Great Pizza restaurant in the square outside the hotel - also very friendly staff and good prices." — source Venere

"The breakfaast was minimalist with no service at all, even for tea and coffee." — source Venere

"Hotel mentions a pick-up service from the station." — source Venere

"The hotel provided good service." — source Venere

"Very good room and service." — source Venere

Location:

"A nice hotel, well located in a lovely town, but heavily overpriced when compared with similar accomodation in Rome - Euros 170 at the Unoverso versus Euros 140 at the Villa San Pio in Rome." — source Venere

"Hotel is excellently located on one of the main squares in Lucca, easy walk from train station- perfect place to watch the procession for the Luminara di Santa Croce on September 13th." — source Venere

"Hotel was in a great location, close to where the buses terminate which is great considering we both had luggage to carry." — source Venere

"There is no bar or restaurant at this hotel, however there are many close to it's location." — source Venere

"excellent location, walkable from train station and of course everything within old city." — source Venere

"They obviously deal with too many tour groups and don't have to try too hard to fill their rooms - hence their lack of warmth." — source Venere

"When we arrived on place, we heard about a cheaper price for a room that didn't compare on the web page." — source Venere

"I tought that the room was disapointingly bare and had very poor quality for the price." — source Venere

"The staff are more than happy to give you a range of choices in the same price range." — source Venere

"I think I got a good deal on the room, 59 euro a night, so I was more than pleased." — source Venere