El San Juan Hotel & Casino

Overall:

"I truly recommend this hotel because I usually use the bathroom with the lights off if the hotel is not suitable for my taste." — source Orbitz

"Overall it was so beautiful and amazing to be right on the beach, however we would have liked a friendlier staff from such a glamorous hotel." — source Travelocity

"And they have free towels and beach chairs for the guests (you have to wear a wristband) with people bringing you expensive drinks (around $9 a pop--I recommend the Caribbean Colada." — source Travelocity

"We would recommend the eating places, the pool area, the many gift shops, the live entertainment, the room." — source Travelocity

"Lobby beautiful and a great place to listen to live music, have a drink and people watch." — source Travelocity

Clean:

"My husband found broken glass next to the door and the toilet looked like it hadn't been cleaned in years. I called the manager again insisting that I wanted a clean room and he promised to me that he would have a room ready for us the next morning." — source Travelocity

"They were able to give me a double room the next day but the room was not very clean and I had trouble getting people to understand (I speak fluent spanish) that we need more than two towels, I had to ask several times during our stay for extra towels." — source Travelocity

"We got towels out and cleaned it up and when we did we noticed mold all over the floor where the water was and all at the base of the shower, so this was an on-going problem that hadn't been fixed." — source Travelocity

"Everytime we took a shower water ran down the glass doors, onto the ledge and onto the floor - so we ended up having to clean a trail of water from the floor each time we used the shower." — source Travelocity

"Also, I don't know what kind of standards their housekeeping crew has, but finding hair and a waterpark wristband in my bathtub signals to me that my bathroom wasn't even cleaned at all." — source Travelocity

Service:

"Other than casino floor service staff, including slot attendants who totally ignored me, the cashier and rewards desk staff were very friendly and helpful." — source Orbitz

"The ONLY complaint I have with this hotel was the food/bar service both in the lobby and at the pool. It was like there was some secret to getting service and no one was letting us in on it." — source Travelocity

"Although there are good things about this hotel, it is as beautiful as the photos on the website, but their service leaves something to be desired." — source Travelocity

"jackhammerin' construction all day on weekdays, in the pool/beach area, and a staff that isn't that interested in service." — source Travelocity

"My only complaints are everything is overpriced and the outside bar services." — source Travelocity

Location:

"We normally stay at the InterContinental Hotel which is right next door but opted to stay at the ESJ because it seemed to have a great night life in the hotel lobby area." — source Travelocity

"This hotel is very well located in Isla Verde. If you want to eat outside of the hotel the best place is Platos walking distance from the hotel." — source Travelocity

"The pools and location right on the beach are the best features." — source Travelocity

"The pool area and the beach were magnificent." — source Travelocity

Value:

"Food quite pricey in hotel itself, found much better quality and lower price food outside the resort." — source Travelocity

"That's something I would not expect at this price." — source Travelocity

Room:

"The only draw backs were the bar will bankrupt you and my room was next to the elevator which was pretty noisy. There seemed to be alot of people looking to change rooms." — source Orbitz

"\nAt 8am the front desk suggested I have my things packed so that I would be ready to move to a different room. After numerous visits to the front desk, conversations with staff, manager, ets, I was told that the only other room to become available for me was a room that faced the hotel parking building." — source Travelocity

"Constant problems with our room -- starting with toilet not flushing, room keys being deactivated constantly, not being able to use balcony because sliding door would not open, and among other things I have no room to mention." — source Travelocity

"We could hear every conversation in the rooms next to us, the room above us and all hallway conversations. At night after the clubs closed, we were awakened frequently by people returning to their rooms, etc." — source Travelocity