ESA Phoenix-Metro Center

Overall:

"If the beds were more comfortable I would recommend the hotel to friends and family." — source Hotels.com

"A very lovely hotel with nice atmosphere." — source Priceline

"Neighborhood is not good, and the hotel is somewhat hard to find." — source Travelocity

"This hotel is on the bottom of my list of places to stay again in Phoenix." — source Expedia

Clean:

"The hotel was neat and clean, the check in staff was friendly and helpful." — source Orbitz

"Bottom line people, you can stay at other places around the area that are much nicer for the same price and get clean linens, room, towels, soap, everyday." — source Hotels.com

"The rooms are comfortable, clean and well appointed with a full kitchenette." — source Priceline

"When entering the FIRST room, I thought IÂ’d stepped into one of those movie Â’flea bagÂ’ hotel rooms: the smell hit you as you entered; the floor was filthy (carpet and wood); the toilet was not fully cleaned; the tub had wear Â’treadmarksÂ’ (literally) and the bed had a sliver of mattress padding under the sheets." — source Expedia

"The carpeting was not just stained, but doubtfully had ever been cleaned." — source Hotels.com

Location:

"Convenient location, no noise from nearby I 17 freeway, closeby eateries." — source Priceline

"nice kitchen area, but was not too impressed with the housekeeper pounding on the door beginning at 8am the day of checkout to see if I had left yet." — source Travelocity

"The lobby was very nice and the location was near walking trails." — source Expedia

"My room was located next door to papadeax restaurant which was great." — source Priceline

"This hotel is in a very bad neighborhood." — source Travelocity

Room:

"From being having a dirty room initially, to having my belongings inexplicable removed from my room and left behind the front desk, to the utter lack of sympathy from the management." — source Priceline

"We had to change rooms because of cleanliness and maintenance issues. New room was not much better." — source Priceline

"A couple of hours later, police were pounded a couple of doors down trying to get someone named "Richard" to come out of the room." — source Expedia

"Reserved a king non-smoking room for my family and after an entire day of driving arrived to a queen smoking room." — source Expedia