ESA San Jose-Morgan Hill

Clean:

"The kitchen was more than adequate and the room was very clean and spacious, but plainly decorated." — source Travelocity

Service:

"The hotel was fine but the customer service from the hotel manager was very bad. I felt as if a course in customer service would help him out a lot." — source Hotels.com

Location:

"But it was cheap and a good location for us." — source Hotels.com

Room:

"The next morning when we went to go talk to the staff they didn't care that we were dissatisfied and said all they can do is switch our room to a king size that was also available the night before." — source Hotels.com

"We had two rooms but the first one we walked into was a smoking room that about knocked out it stunk so bad. We went to the other room to see if is was better." — source Priceline

"Key wouldn't open first room, was given a second room and it smelled." — source Travelocity

"The front desk is closed, so there is no one there to call and ask for more pillows OR another room." — source Expedia

"The rates were excellent, and we loved the in-room kitchenette." — source Expedia