Occidental Grand Xcaret All-Inclusive

Overall:

"There are Mayan ruins on the property (part of an overall Mayan village that also has ruins in the park next door), jungle paths, lots of activities, a perfect lagoon for swimming and snorkelling." — source Travelocity

"Overall it was a wonderful vacation. i also recommend going thru olympus to transport you and book tours they were great and made things easy for us." — source Travelocity

"The resort is beautiful and is next to Xcaret Eco Park and with your stay you get entrance into the park which I highly recommend taking advantage of." — source Travelocity

"We went to the park one day, and had a blast snorkeling in the underground caves-then we tried to snorkel in the park's lagoon, I don't recommend it." — source Travelocity

"Overall, the Hotel is beautiful but because we only had two days to stay, the extra time waiting took away from the overall ambiance." — source Travelocity

Clean:

"The grounds and rooms are kept very clean, the surroundings are spectacular as they have preserved large tracts of jungle on the grounds." — source Travelocity

"Every morning they would clean all the pools, rivers, fish ponds, and even the ocean floor. Our rooms were spotless." — source Travelocity

"The grounds were so well kept and the critters running around was neat (iguanas everywhere by the way-no one mentioned that." — source Travelocity

"The hotel and grounds are stunning, everything is so clean. Our room was very clean and the shower was fantastic." — source Travelocity

"The pools were nice and clean, there was a variety of resturants/buffets and bars that suit our likeing." — source Travelocity

Service:

"let's face it - this place does not have a 5 star rating by accident - I can't understand these people who complain about a hard bed or staff service/whatever." — source Travelocity

"Unfortunately, the service was very poor. There was no waiter/waitress service by the pools or the beach, which caused long lines at the bar." — source Travelocity

"I was very satisfied with the entire staff, they were very friendly and would give you the service you paid for." — source Travelocity

"we find the food to be great the service to be impecable so i really don't know why people say they are rude." — source Travelocity

"We just returned from our trip and the hotel was clean, beautiful, and the service staff was excellant." — source Travelocity

Location:

"Nice resort, nice location next to Xcaret park, but if you going for the beach then forget about it, the place has no beach, it has a man made lagoon (more like a swiming pool) The staff are not friendly at all, it took them 2-3 hours to check us in with no apology." — source Travelocity

"This hotel has beautiful and extensive grounds, family and adult areas with pools for each, a beach/lagoon area for swimming and snorkeling, a magnificent lobby and bar area, and it is adjacent to Xcaret." — source Travelocity

"\nLocation is everything and this place really is in a great location. It is located steps away from Excaret and I recommend everyone go there, but, it is huge, be prepared to stay all day." — source Travelocity

"The pools were decent but we were very disappointed in the property & the location as a whole; as were quite a few of the other guests that we spoke with while visiting." — source Travelocity

"The pools were beautifuls, our rooms were very comfortable (although there was a slight musty smell which seems to dog most tropical locations)." — source Travelocity

Value:

"The good news is that it only takes a short and inexpensive taxi ride to get to the famed 5th street which is lined with great open aired resturants." — source Travelocity

"Have done a great deal of travelling and visited Mexico twice before - this is the only resort we would consider going back to." — source Travelocity

"You can find the same shops at the resort as are at Playa De Carmen and at the same price or cheaper." — source Travelocity

"The beds are not comfortable, but other than that the facilities are very good for the price." — source Travelocity

Room:

"They were not able to accommodate our request for a room with a king bed on a floor above the ground level. They said that there were 40 other guests ahead of us on the waiting list for room changes." — source Travelocity