The Reach Resort - Waldorf Astoria Collection

Overall:

"Overall you will enjoy your stay, just be prepaired for the undisclosed add on fees." — source Hotels.com

"On the 2nd day of our stay we had plans all day to be out on the water partaking in water sports ( FURY Adventures, highly recommended ), they called us to tell us that our room was ready and that we needed to move our stuff in ASAP." — source Travelocity

"WeÂ’ll not be going back and will not recommend this to anyone." — source Expedia

"We would definitely stay there again, we just need to save our pennies first." — source Travelocity

"Overall I was very satisfied and would go back there." — source Expedia

Clean:

"3 nights at the Reach were fantastic, great location and very clean and modern." — source Orbitz

"Floors looked like they were mopped but not scrubbed regularly - surface clean but dingy." — source Hotels.com

"The room was however clean upon arrival and housekeeping kept it that way throughout the remainder of our stay." — source Travelocity

"We also did not feel the beach was very clean." — source Orbitz

"The room was very clean & comforted to our needs." — source Hotels.com

Service:

"We had some service problems and we were immediately taken care of." — source Hotels.com

"Spotlessly clean environment, friendly and helpful staff." — source Travelocity

"The only service issue we had durign the stay was having one of the maid just walk into our room." — source Expedia

"No valet parking, no porter service, dial room service from the room & get an off site location for the hotel chain, keys not working for room, debris behind furniture in room, no door to bathroom in suite so upon entry from front door there's a full and open view of toilet." — source Travelocity

"Breakfast and lunch at the hotel restaurant were good - pricey, yes, but good food and excellent service." — source Travelocity

Location:

"This Hotel was in a great location." — source Hotels.com

"We found the location of the hotel within easy walking distance from Duval Street and great restaurants. The hotel has a nice view of the ocean with a nice size pool and beach area." — source Travelocity

"i have been to cancun twice and my husband has not traveled to any "tropical" area." — source Expedia

"The Reach is in a great location, and has a really nice beach, but for the money I have to believe there are better options on the island." — source Travelocity

"Great location, just off Duval on the 'quiet' side of the island, minutes away from any action or activity you're looking for." — source Travelocity

Value:

"The sunset cruise was pricey but a lot of fun and worth the price since we only had to walk down the pier to get to the sailboat." — source Travelocity

"Only complaint was the cost of food and drinks, 2 cokes by the pool will cost you $11." — source Travelocity

"Ok for the money, but for the same price the Casa Marina was a million times better." — source Travelocity

Room:

"Understandable room not ready, desk said they would call when room is ready (gave cell phone #) still waiting for call. Went back to front desk, was advised room is ready." — source Travelocity

"When I had problems with the room they fixed it. The view outside my room, I paid extra for, was not to my expectations but they did not have any other room, (I was right by a roaring airconditioner)." — source Expedia