Riu Palace Riviera Maya All Inclusive

Overall:

"We would absolutly recommend this hotel to anyone looking for a quite resort with fine dining and over the top service." — source Travelocity

"Overall great trip, the food was good and the variety was super (breakfast buffet was my favorite)." — source Travelocity

"Overall and in terms of food, entertainment, facilites and staff, the hotel was excellent." — source Travelocity

"We had a couple of cool days and lots of wind but still a great place to lay on the beach." — source Travelocity

"I will stay there again in Januanry for my B-day with my daughter and X daughter." — source Travelocity

Clean:

"rooms were nice & comfortable, the food was superb, beach was gorgeous with plenty of lounge chairs, pool was beautiful, all extremely clean & well-maintained & upscale." — source Travelocity

"The hotel was fabulous great location, beautiful beach, extremely clean, good food and drinks, friendly and attentive staff." — source Travelocity

"Check in was easy and accommodating and everyone from the doorman to the cleaning staff were very pleasant and polite." — source Travelocity

"Very clean, the water was clear and had no boulders to get around as we found at other properties in the area." — source Travelocity

"The rooms are comfortable and the pool and surrounding grounds are immaculate and very well maintained." — source Travelocity

Service:

"the service was like I have never seen before." — source Orbitz

"Excellent would be a good way to describe the beach, pool side bar service, all service and personnel, food (and we had picky eaters and a 2 year old), rooms, room service, and the list could go on." — source Travelocity

"However, the beauty of the hotel is silenced by the cold service received from the staff. I have never encountered such rude service from any hotel." — source Travelocity

"Great service and good food( aside from the dinners to be honest) Biggest complaint was that the entrance to the ocean an the beach was washed away." — source Travelocity

"never service as spectacular as this Riu Palace Riviera Maya. Drinks, food, spa service, maid service, room service." — source Travelocity

Location:

"I found this area of Mexico to be a big disappointment. The beds left my back SO sore, nothing to do within 15 min of resort (unless you want to get haggled on the street on 5th ave), the rooms STUNK like mold, everything is ran by PAPER, the entire area is a total rip off, looks like a hurricane just went through the entire area." — source Travelocity

"This resort is in Playacar which is kind of a gated in community with pretty much wealthy houses, condos, timeshares, and resorts so it was a really great and safe area." — source Travelocity

"My family and I have been to many resorts in the Cancun/Riviera Maya area, and this was the first one that we all collectively can't wait to return to." — source Travelocity

"The pool area and rooms are high quality, you can tell the hotel was just built and they did it right." — source Travelocity

"The area is in a gate guarded residential area, so it is very safe." — source Travelocity

Room:

"The room service lacked a bit, but otherwise, it was perfect. Very big rooms, big bathrooms with double sinks and whirlpool tub/shower." — source Travelocity

"The food was delicious, the drinks plentiful, the rooms delightful, Our vacation was both fun and relaxing--just perfect." — source Travelocity

"Beautiful and clean grounds and rooms. Hard Hard bed and room key hardly worked - frustrating." — source Travelocity

"We didn't even have to take our bags to our room : ) The resturants were great, the food was excellent." — source Travelocity

"Everyone went out of their way to accomidate us from the bar tenders to the room cleaning staff." — source Travelocity