Riu Palace Mexico

Overall:

"All in all,it was one of our very best vacations and are very happy to recommend this hotel." — source Hotels.com

"A wonderful hotel, great location, great beach, wonderful, friendly staff only downside I was sick with a bacterial stomach virus for the majority of the stay." — source Travelocity

"I recommend trying a different one each night." — source Expedia

"I would highly recommend the "bodita de cocao" and the "blue corral"." — source Hotels.com

"The Riu came recommended from several of our friends and lived up to their raves. The room was beautiful as was the hotel itself." — source Travelocity

Clean:

"The rooms were clean and nice." — source Hotels.com

"The service was great, rooms were immaculate, we loved the food and we were catered to the whole week." — source Travelocity

"The hotel is extremely clean, people are very friendly, the food is very good and the beach is stunning." — source Travelocity

"anniversary and the Riu Palace delivered with a sparkeling clean hotel with great service." — source Travelocity

"They clean the floors with soapy water and squeegees, but it always felt sticky." — source Travelocity

Service:

"We ordered daily coffee in our room and tipped the room service guy as well. After the first day, we were getting exceptional service, roses on the breakfast tray, super fast room service and extra towels." — source Travelocity

"great service the hotel is in great shape, and the service they give is worth every penny." — source Expedia

"the itel itself is nice and dining and bar services were good but the wedding coordinators assisting with wedding of my cousin did not complete all the tasks they said they would even after they were paid for it." — source Travelocity

"My only complaints were the mold smell in the lobbyt, the hard bed, room service has a very limited menu although they do get it to you." — source Travelocity

"The hotel is beautiful, the service is amazing, the location is fantastic and beautiful and the people are so welcoming." — source Travelocity

Location:

") One of the biggest advantages of this place is that it is located in Playacar, which is a secure hotel and residential zone just outside of Playa Del Carmen." — source Travelocity

"The beach area is beautiful with a large area of palm trees to shade the lounging area." — source Travelocity

"the 5th avenue looked like a neighborhood in Miami, it was like an open mall, a lot of shops, bars restaurants." — source Expedia

"The staff were superb; excellent food; good location; nice beach." — source Expedia

"There is also a shopping area across the street, in walking distance from the hotel." — source Travelocity

Value:

"\n \nI think primarily due to the price of the hotel, the clientele are generally older and does not have many families or 20ish party crowd." — source Travelocity

Room:

"Food sanitation needs improvement as well as smelly rooms on first floor. It would also be nice for a rest room to be closer to the beach than the El Patio." — source Travelocity

"When we arrived, our room was not ready, went back at 5:00 and still not ready, so they moved us to another room, which the air conditioning did not work." — source Travelocity

"The all-inclusive is worth every penny my friends and they even kept our room refrigerator full during our stay." — source Travelocity

"Staff members risked their own lives to make sure our rooms were stocked with food and drink." — source Travelocity