Congress Plaza Hotel

Overall:

"The staff were great and the hotel was quiet." — source Orbitz

"The Hotel staff was exceptional,they had several fantastic recomendations for resturants and went out of their way to accomodate our needs from providing an extremely late check-out time (5:00pm)to give my wife and 15 month old daughter a place to wait for me, to printing our airline boarding passes, and providing a refrigerator for my daughter's snacks and milk all at no extra charge, they made us feel like valued customers and we will definately stay there again when we return to Chicago." — source Hotels.com

"Best buy downtown, needs new furnishings, staff very helpful, needed to change reservation to handicapped room and no problem, close to everything, recommend for traveler who does not want to spend a lot of money for a short period of time and does not expect a new table or chair in their room." — source Travelocity

"I have stayed at the Congress Plaza before and had a great experience." — source Expedia

"I would not recommend staying here at all." — source Hotels.com

Clean:

"The rooms were spacious and clean, although the bathrooms were a bit cramped." — source Orbitz

"While the rooms themselves have signs of age, they are comfortable, clean, and well appointed." — source Hotels.com

"Between the noise in the hallway and the train noise every 20 minutes we didn't get much sleep but at 8:45am the housekeeping staff were banging on the door wanting to know if they could come in and clean." — source Travelocity

"The price was right for the location we were staying in, I expected it to be pretty run down and though it was clean, I did have the fear in the back of my mind to find a mouse in the closet or a roach coming out of the baseboards." — source Expedia

"It is a clean place, very comfortable, convenient to downtown Chicago." — source Hotels.com

Service:

"the service and food was poor." — source Venere

"The hotel is old and could use some renovating, however it is clean and has a friendly staff." — source Travelocity

"the service, room service/cleanliness and location combined with price." — source Expedia

"\nThird, The food WAS TERRIBLE not to mentiont he service, I paid 50 dollars for 3 people to eat at the breakfast buffet and sadly the only thing that was ok was the orange juice, the eggs were filled with nasty ingredients and very dry, the dining room was dirty, not to mention the staff dropping utensiils off the buffett and kindly placing them back in the food." — source Travelocity

"This is an older hotel, but our room was huge (definitly worth the lake view upgrade), the bar was big, room service was great and overall we had a great stay and will probably be back for Lolla next year." — source Travelocity

Location:

"Location couldnt be better, great views." — source Orbitz

"Location was great - easy to get to all kinds of great Chicago attractions and transportation. No concierge other than pamphlets on area attractions." — source Hotels.com

"The location is great and obviously what the customer is paying for." — source Venere

"The only good thing about the hotel was its location. If you don't plan on staying the room too long and just want the access to the sites and parks downtown, I'd say go for it." — source Travelocity

"Great location (Grant Park, Fountain, SheddÂ’s Aquarium, Shopping, Bennigan." — source Expedia

Value:

"The place was built over 100 years ago, and they do need to renovate the interiors, but for the price it was an excellent selection." — source Travelocity

"Would definitely recommend, good price." — source Expedia

"If you're looking for someplace clean and relatively inexpensive to stay while you explore Chicago, this IS the place." — source Travelocity

"After reading the terrible reviews I was a little worried, but the price was right and location where we needed to be." — source Travelocity

"For the price you pay and what you get in return, I would look elsewhere - very disappointed." — source Travelocity