Bowerbank Mill

Overall:

"I also booked two trips through them and can only recommend to do so also if you'd like to do hassle free (and tailored for your personal budget) travelling outside of Hanoi." — source Hostelworld

"Overall, thumbs up and if I go to Hanoi again, this is the place to stay." — source Hostelworld

"This is a great place to stay while in Hanoi." — source Hostelworld

"We will recommend more people for this hotel." — source Hostelworld

Clean:

"Clean, convenient location and most important of all the manager Miss Moon is absolutely one of the nicest people you'll meet in vietnam." — source Hostelworld

"The room was very nice, big TV, large enough, extremely clean, good location, Miss Moon helped me to make my travel planing in Vietnam." — source Hostelworld

"The rooms are clean and well appointed but the staff are poorly trained." — source Hostelworld

"The rooms are very clean and a lovely rest bite to hectic Hanoi." — source Hostelworld

"The room was very clean and the staffs were very friendly." — source Hostelworld

Service:

"Room; cleaness Ihave stayed before Breakfast: great Location: in the old city Staff: great staff expecial Miss Moon and Tu who smil and helpful Tour booking: I booked Halong 2D1N overnight on Junk, paid $105USD for the best services." — source Hostelworld

"Moon (the manageress)and her friendly staff were helpful, knowledgeable and made our 1st trip to Hanoi a real pleasure." — source Hostelworld

"Very friendly and helpful staff." — source Hostelworld

"Staff provided excellent service." — source Hostelworld

Location:

"Beautful accommodations, perfect location, helpful and fun staff who went out of their ways to ensure I had a perfect stay--including securing plane tickets in-person for me from a ticket agent who couldn't reserve them for me online." — source Hostelworld

"The location is perfect, in the center of Hanoi, near Sword Lake and there are plenty of good places to go there." — source Hostelworld