Hotel Ilaria & Residenza dell'Alba

Overall:

"Exellently located, nice rooms, and good quality of treatment in hotel, as always in italy the quality of hotels is not like the high level as in us or rest of europe but overall the best place to stay in lucca for a reasoable price." — source Venere

"This was a very good hotel, great location considering we had a vehicle, parking was provided free, tv connections had multiple langueages, hotel staff was the best of all those during our visit in Italy of six weeks." — source Venere

"Great hotel with fantastic location within walls and close to places to visit and eat." — source Venere

"I highly recommend this hotel, especially in June -- before the Puccini festival." — source Venere

"Friendly and helpful staff, good location, parking available,we would stay again." — source Venere

Clean:

"The rooms were very clean and the bath large and modern." — source Orbitz

"The room was nothing out of the ordinary, but it was clean, well air conditioned and decent size." — source Hotels.com

"The hotel was immaculate, excellent service, wonderful location and a lovely breakfast each morning." — source Venere

"Comfortable and clean rooms, with wireless Internet." — source Expedia

"It is very clean and the service is excellent." — source Hotels.com

Service:

"Great breakfast, free parking, friendly staff." — source Hotels.com

"Restful sleep,excellent service, very good continental breakfast, nice decor, spacious bathrooms,nice public spaces, good location, bikes were comfortably (20 minutes and you've circled the city), Front Desk "Claudia" very pleasant and could be Reece Witherspoon's twin :)." — source Venere

"Warm and helpful service." — source Expedia

"If there were any flaw at all with Ilaria in Lucca, it was the initial failure to describe to the incoming guest all of the services (such as free bicycles and free audio guide to the city) the hotel provides." — source Venere

"Very pleased with room, service, parking." — source Venere

Location:

"The hotel was located within the historic downtown area; the staff was exceptionally helpful; the hotel offered a convenient beverage bar in the lobby; the internet access in the lobby was helpful; rooms were comfortable; large and spacious for an European hotel; bathroom was comfortable and well-appointed; only difficulty was that it was warm and the air-conditioning had been turned off because of a recent cold spell and it was quite warm without air-conditioning (even in the later part of October." — source Hotels.com

"Excellent location, friendly and attentive multi-lingual staff, coffee bar with drinks and snacks available all day at no charge, bicycles, public areas that were welcoming and private enough to actually sit and relax in." — source Venere

"We stayed in a Â’superiorÂ’ room in the annexe across the road, which was pretty spacious, especially considering the location, and very comfortable." — source Expedia

"The only negatives from our point of view were that it was a little noisy first thing in the morning as the local area came to life and breakfast was down the road in the main hotel building." — source Venere

"Probably the best location we could have had, just on the inside of the walled city, with free parking." — source Expedia

Value:

"I think the price was fair apart for our last night when it was almost double the price, even the hotel staff thought it had been an error when I mentioned it but unfortunately it was'nt." — source Venere

"The staff was helpful and gave our traveling companions a terrific upgrade at no extra cost so they could be near us in the hotel." — source Venere

Room:

"We satyed there with our two kids and we got a room that had a loft upstairs adn it was very nice. The room was very big and clean." — source Hotels.com

"I booked a single room and asked for a single room upon arrival and instead was given a far more expensive room that I did not need. The room at Ilaria was more expensive than any other I stayed in while in Europe." — source Venere

"Rooms facing garden seemed nicer." — source Expedia