The Genesee Grande Hotel

Overall:

"The restaurant is nice and overall reasonable value." — source Orbitz

"The Hotel General Manager was kind enough to call us after we complained, and I would stay there again because of her." — source Travelocity

"The hotel overall is beautiful, and the customer service of the staff was outstanding." — source Expedia

"We had a great stay." — source Orbitz

"Overall a very classy hotel and we would recommend it to anyone." — source Travelocity

Clean:

"The room was clean." — source Travelocity

"My room (a Premium Suite) was comfortable and clean and they offer free internet which is nice." — source Expedia

":) Room was small, but still nice - quality linens and towels, Aveda toiletries, very clean." — source Expedia

Service:

"Kudos to The Genesee Grande Hotel for their service and wonderful rooms." — source Travelocity

"The shuttle service is the best feature." — source Travelocity

"IÂ’ve stayed here twice and both times have been very impressed with the staff and their service." — source Expedia

"The hotel was excellent, the service exceptional, but what I remember most is the food." — source Expedia

Location:

"We have family in the area and return trips to Syracuse will not include a stay here." — source Travelocity

"Otherwise, we enjoyed our stay, good location, nice staff, nice bar." — source Expedia

Value:

"IÂ’ve stayed here before but had a much nicer room for the same price." — source Expedia

Room:

"The food was amazing and the rooms were a 10." — source Travelocity