The Fairmont Empress

Overall:

"While the tea was expensive, it was a great experience." — source Orbitz

"It's a great hotel in the tradition of Raffles and the Ritz." — source Hotels.com

"Afternoon tea is a great experience worth every penny." — source Priceline

"Highly recommend staying here. Will definitely stay again." — source Travelocity

"A great place to stay if you want to feel pampered." — source Hotels.com

Clean:

"Although the rooms, grounds and surroundings of the Fairmont Empress were luxurious and clean, parts of the hotel, such as the dining area chair fabric, tended to be a little run down or worn." — source Hotels.com

"A lovely, clean room with a fantastically comfortable bed." — source Travelocity

"Our room was not well cleaned." — source Expedia

"Bathroom was not spotlessly clean." — source Travelocity

Service:

"Victorian elegance and first rate service." — source Hotels.com

"details included calling me by name, having wonderful appetizers available in the evening and a delicious full breakfast in the am, providing water and ice at bedtime, having a beautiful chocolate teacup and spoon waiting on the table, a poem wrapped in a ribbon after turning down the beds for the evening, and all the concierge services one could want." — source Priceline

"If you go to Victoria stay in one of the many newer hotels which provide excellent service and amenities and visit the outside of the Empress for a quick photo." — source Travelocity

"The hotel is beautiful of course but they nickled and dimed with the wireless service, $15." — source Expedia

Location:

"Great staff, great location, within walking distance to food, shopping and fun." — source Priceline

"As far as prime location in downtown Victoria, it was perfect." — source Expedia

"Hotel was nice and in a good location." — source Expedia

Value:

"For the price we paid, IÂ’d really like a view." — source Expedia

Room:

"Everything is great about the hotel except for the rooms." — source Hotels.com

"Note during Hot months that the rooms don't have AC." — source Hotels.com

"our room faced convention center, was warm & had to open windows, very noisy, my brother was in newer part of hotel and his room was very noisy." — source Expedia

"It was their busy day, all rooms are sold out. We canÂ’t get room with 2 beds, instead we just get a cot." — source Expedia

"Our room and king size bed were very comfortable." — source Expedia