Heron House

Overall:

"Overall we loved the place and the staff who took time to visit, briefly, were super." — source Hotels.com

"Would not stay again, staff very rude to us several times and we can't understand why." — source Travelocity

"The Heron House is in a great location, would stay there again." — source Expedia

"I would love to stay there again the next time I visit Key West." — source Travelocity

"But the location was great and the place was beautiful." — source Expedia

Clean:

"room is very cozy with class and very clean." — source Hotels.com

"The service was like family , The guests good friends , The room spotless." — source Travelocity

"My room was gorgeous, as well, and everything was very, very clean." — source Expedia

"The cleaning staff was great and replaced towels every day despite the fact that we didn't request it (we left our towels on the racks to use 2 days instead of placing them on the floor to be replaced." — source Travelocity

"The room was beautifully decorated and very clean." — source Expedia

Service:

"The minute we arrived, greeted w/a glass of wine and an excellent, friendly staff." — source Travelocity

"Not the friendliest service, but awesome hotel and location." — source Expedia

"\nGood points included helpful staff, central location, and outside spaces." — source Travelocity

"Lovely surroundings, friendly staff and did I say clean." — source Travelocity

"Friendly staff, clean rooms, and a block off Duval." — source Travelocity

Location:

"while this delightful b&b, located just a block from duval st." — source Hotels.com

"The common area surrounding the pool with gorgeous flowering plants serves as the site of the wine/cheese social hour as well as breakfast." — source Travelocity

"I like that they have a rule of "no cell phones" in the pool area." — source Expedia

"Wonderful place, great rooms, great sun deck, lovely breakfast, clean, clean, clean, courteous staff, great location - don't miss this." — source Travelocity

"The facilities are beautiful and completely relaxing - as well as perfectly located in Old Town for sightseeing." — source Travelocity

Room:

") wall, a rattan desk where the television took up all the room, and a rattan wardrobe which had doors that would not close." — source Travelocity

"Exhausted from the traveling time, when we were shown to our room, we were revigorated." — source Travelocity

"Great staff, great rooms, great cheese and wine, great breakfast." — source Travelocity

"Our room was spacious, always clean, with all necessary supplies." — source Travelocity

"Wine upon arrival, a small tour, and a Big Comfortable Room." — source Travelocity