The Brown Palace Hotel and Spa

Overall:

"The room service is great and the Ship Tavern is a great place to relax, before or after the Spa." — source Orbitz

"In my opinion, in Denver it can't be beat for an overall experience." — source Hotels.com

"Beautiful hotel, first class service and wonderful staff." — source Travelocity

"The room was relatively small but the overall experience was memorable." — source Expedia

"Excellent and beautiful hotel." — source Travelocity

Clean:

"The room was clean, well decorated, and comfortable." — source Expedia

Service:

"Great customer service from the valet, bellmanm check-in and housekeeping." — source Hotels.com

"Bellmen and check-in people did a first class job, but the rest of this historic hotel no longer provides the level of service it once did." — source Travelocity

"Starting with outstanding service from the staff and followed by the rich and warm surroundings that this hotel offers, the stay was relaxing and enjoyable." — source Expedia

"Staff was great, service was excellent." — source Travelocity

"The service was wonderful and the room very nicely appointed." — source Expedia

Location:

"Its location is also one of the main reasons why we like to stay at the Brown place in Denver." — source Orbitz

Room:

"The only problem is I didn't have printer that worked in the room." — source Orbitz

"There was an alarm clock going off in the room next to ours and despite repeated calls to the front desk (from my cell phone since the hotel phone didn't work) we waited over an hour for someone to fix the problem." — source Hotels.com

"We had to wait 2-1/4 hours for our room; the hotel was oversold and despite having a reservation for two months, the front desk repeatedly asked us if we preferred to stay at The Comfort Inn across the street." — source Travelocity

"the room is large and updated." — source Hotels.com