The Westin Copley Place Boston

Overall:

"really great overall--the beds were wonderful." — source Orbitz

"It is getting a bit "tired" and could use a fix-up but it is in a great location and I would stay there again." — source Hotels.com

"This is a beautiful hotel in the heart of Boston, close to everything." — source Travelocity

"hotel is beautiful, very comfortable and would definitely recommend it for you stay in boston." — source Expedia

"Excellent hotel, location etc." — source Hotels.com

Clean:

"We didn't have a chance to explore the hotel in details, but overall it was very clean, and the heavenly bed was the best thing at night after walking so much all around town." — source Travelocity

"The carpet is a bit old, but clean." — source Expedia

"Two minor problems with the room cleaning staff that were remedied quickly and they comped us a breakfast for the trouble." — source Travelocity

"The hotel was clean and the staff was just fine." — source Travelocity

Service:

"Restaurant and Bar are nice, the service was correct." — source Orbitz

"The Westin Copley is wonderful in terms of service and conveniently located in the center of Boston." — source Hotels.com

"The hotel services - concierge, maid, and front desk were friendly and helpful. Turner's and 10 are a little pricey, but service, food, and drinks were very good." — source Travelocity

"It was lacking in some basic amenities and service. There was no shower cap in my bathroom; turn down had not come by 10:00 PM; there was no dining room service until 7:00 AM Sunday morning and I had to catch an early train; no tea nor coffee." — source Expedia

"Had a great visit, the hotel is wonderfully convenient, everything nearby, service was quick and topnotch, very satisfied." — source Travelocity

Location:

"The Westin is situated in a perfect location in Boston." — source Orbitz

"The Westin Copley Place is located in what most would consider to be the ideal spot in Boston. It's in an affluent area with fantastic shops, trendy restaurants, and historic sites -- all within walking distance." — source Travelocity

"As first time visitors to Boston we couldnÂ’t have asked for a better hotel and location. Great help from the hotel staff, nice to have a few options to eat and drink in the hotel and great location to get around from." — source Expedia

"Wonderfully located and very comfortable room." — source Orbitz

"It was the perfect location with a connecting indoor entrance to Copley Mall, the Marriot and Sheraton." — source Travelocity

Value:

"The only negative was the price for the breakfast buffet." — source Travelocity

"Westin clearly is the best value." — source Travelocity

Room:

"We requested a nonsmoking room, but our first night in the hotel our room smelled very strongly of cigarette smoke and there were burn holes in the bedding. We complained to the front desk and they upgraded our room and put on the top floor with an amazing view of the city." — source Travelocity

"At least the in-room coffee maker was stocked with free Starbucks coffee. We stayed in two different rooms during non-contiguous days, and the A/C in *both* rooms never really cooled the rooms down, even on max A/C all night long." — source Travelocity

"only 2 minor complaints (the room had a musky odor and the bathroom was too small)." — source Expedia

"Our(me and my wife) room was a corner room with a view of Fenway Park." — source Expedia