Crowne Plaza La Concha

Overall:

"This was my second trip to Key West and happy to report my second great experience at the Crowne Plaza Hotel." — source Travelocity

"We loved the decor and cleanliness, location and price and we would stay there again- because we donÂ’t mind a bit of noise." — source Expedia

"We have already recommended it to all our friends and everyone in Key West who asked where we were staying." — source Travelocity

"The room was perfect clean,and the staff was very helpful would stay again was very happy with my stay." — source Travelocity

"The hotel rooftop bar is a great place to see the sunset and the view of the whole island." — source Travelocity

Clean:

"Our room was clean, decent-sized and comfortable. Our room was made up every day in a timely fashion and the fitness center was clean and usually empty, which was nice(to have a private workout." — source Travelocity

"Room was clean and comfortable and staff was friendly." — source Expedia

"The rooms were clean and the pool was nice even though we didn't use it since we were too busy with other activities." — source Travelocity

"Rooms were clean, comfortable and not noisey - and I am picky about noise level." — source Travelocity

"The Good: The rooms were nice, clean, tasteful and very modern." — source Travelocity

Service:

"Staffsneeds a crash course on customer service, Rooms are very small with no windows that even opens so you can't get any fresh air, carpet is gross." — source Travelocity

"Good location, clean/quiet room, friendly and helpful staff." — source Travelocity

"Beautiful room, great service, friendly staff." — source Travelocity

"Didn't really use hotel services much, but everyone was very nice." — source Travelocity

"Great location, along with staff and service." — source Travelocity

Location:

"On the upside: Great location, friendly maid staff, pleasant front desk staff, nice room, awesome place to see sunset. On the downside: Concierge unfriendly & condescending, a/c temp controlled by hotel, was ignored by restaurant staff, small pool and pool area, little details overlooked, unable to see sunset on rooftop for 3 nights due to private parties, some hotel signage confusing." — source Travelocity

"Street noise from the balcony location was loud also the balcony was not private. I found trash that layed for 2 days on the balcony, , empty food containers were left at my balcony siting area, and I had another guest pounding on my french doors one night who was at the wrong balcony door." — source Travelocity

"Its a Great Location - walking distance to just about everything, and you can rent bicycles right in the parking lot for the rest." — source Expedia

"The location of the hotel was great. Within walking distance to everything that we wanted to see and do." — source Expedia

"The hotel was perfectly located in the heart of everything, went for a friends b-day party and could not have had a better time." — source Travelocity

Value:

"Good value all around." — source Travelocity

Room:

"I arrived abouit 12:45 PM and was told room would not be ready until 4 PM I had not been forewarned of this and I did not get into room until after 5:30 PM as there were multiple comments made that it will be ready in 15 minutes more which started at about 4PM and continued until about 5:30 PM." — source Travelocity

"The bed is very large and comfortable, but the rooms are very, very, very noisy. My wife and I could hear every conversation in the next room and in the halls." — source Travelocity

"The beds were very comfotable, the size of the room would have been my only complaint, but we went there to experience Key West and we did." — source Travelocity

"Only issue I had was they put us in a smoking room despite reservation for non-smoking, however room did not have smoky odor." — source Travelocity