The Reef Playacar

Overall:

"I would highly recommend this hotel if you want a view and a relatively quiet, relaxing atmosphere." — source Travelocity

"\n\nThis is a great hotel for spending your vacation in Playa del Carmen." — source Travelocity

"Would recommend hotel for a long weekend getaway." — source Travelocity

"Would not recommend hotel unless things change." — source Travelocity

"Recommend paying for bottled water." — source Travelocity

Clean:

"The rooms were spotless and clean-no musty smell like other hotels I've been to." — source Travelocity

"My buddy and I write music so it was neat to play on our porches for everybody." — source Travelocity

"And they never cleaned the cups at the bars correctly which was terrible." — source Travelocity

"The pools are clean and small, but I saw smaller at a mega resort." — source Travelocity

"The resort is very pretty and the rooms were very clean and nice." — source Travelocity

Service:

"I was very disappointed in the service. No room service available." — source Travelocity

"No room service during off season & only buffet and Italian restaurant open." — source Travelocity

"The Italian specialty restaurant was excellent, with excellent service." — source Travelocity

"the rooms were wonderful and so was maid service." — source Travelocity

"Bar service was excellant." — source Travelocity

Location:

"I was disappointed to find in the snack bar area plies of dirty dishes stacked high on the trash bin, dishes left out on tables and even found myself picking up empty glasses and returning to the bar area." — source Travelocity

"This place has a fantastic beach for it's location, nearby resorts do NOT have beaches as good." — source Travelocity

"It is a smaller all inclusive and had beautiful grounds and a great pool area." — source Travelocity

Value:

"Gave us free massage coupon for trouble and the coupon didnt even cover the cost of the massage." — source Travelocity

"Reef staff scammed us out of several hundred dollars for tours." — source Travelocity

"The hotel was a pretty good value." — source Travelocity

"Reef employee scammed us out of hundreds of dollars for tours." — source Travelocity

Room:

"The staff was very friendly and the rooms are nothing spectacular but was fine for a beach vacation. I had a few bugs in my room the first day but I think they spray regularily because I never saw them again." — source Travelocity

"All he was doing was trying to sell timeshares at In addition to the pushy salespeople, you will be greeted by the following in your room: cockroaches, spiders, ants, stained sheets, and food and drink stained walls." — source Travelocity

"Items missing from our room, complained and when we returned from our outing ""magically"" appeared, and the Manager did nothing to compensate us for the inconvenience. Rooms sort of cleaned." — source Travelocity