Starhotels Cristallo Palace

Overall:

"The security is a little overboard, but the hotel overall met my needs." — source Hotels.com

"The restaurant in the hotel was closed, but the receptionist was able to recommend a very nice place to eat (Past e Basta, just round the corner), and he rang them up to make sure they were still serving." — source Venere

"Advertised Rooftop garden was non-existent Restaurant was closed Friday / Saturday / Sunday evening - had to eat in Bar Maid service was great Hotel was one of the furthest out but was within walking distance of all of town and to train station." — source Expedia

"It is an excellent hotel for an overnight stay if your flight arrives late. I would stay there again." — source Venere

"A good hotel, however a little too far from main centre of Bergamo if you're not staying for business purposes." — source Venere

Clean:

"The hotel was clean and modern and provided an excellent free bus shuttle service into Bergamo." — source Venere

"The bed was extremely comfortable and the cleaning of the room was of a high standard." — source Venere

"The shower stall is very small (like on cruise ships) but very clean." — source Venere

"The hotel is perfectly clean and the staff, competent and friendly." — source Venere

"The hotel was very clean & comfortable and the staff were great." — source Venere

Service:

"Further from the railway station than we had hoped and no shuttle service to the airport, as we had been led to believe - although only 10 minutes by taxi." — source Venere

"the hotel is only a 5 min` taxi drive from bergamo airport, and unfortunately no bus or train services pass by the hotel." — source Venere

"In fact there was noone behind the bar when we went in and we had to call out for service." — source Venere

"The service was good, but the shuttle to bergamo city had few and bad time schedule." — source Venere

"very helpful staff who printed off train times and gave us directions." — source Venere

Location:

"The hotel is a little bit away from the town but can be reached reasonably easy by bus ( check routes and timetables especially Saturday evenings )or is within easy walking distance." — source Venere

"Immediate surroundings not very exiting, but the town proper is not far away, so location is a good compromise between airport and downtown." — source Venere

"We stayed at Tryp hotel in Verona around a week earlier, also a 4-stars hotel in an industrial area." — source Venere

"An excellent city centre hotel with plenty of shopping and restaurants in the area." — source Venere

"Since then, the area has flourished with lots of other great hotels." — source Venere

"We had expected the same level of comfort and facilities as at the Starhotel majestic as they were the same price per night and same star rating." — source Venere

"Cost about 12 euros in total from airport." — source Venere

"The dinner at the hotel was not only superb but reasonable in price." — source Venere

"Very good hotel at a reasonable price." — source Venere

Room:

"We asked for a non-smoking room, but got a room filled with ashtrays. Heating stood far above comfortable as we arrived (much too warm in the room)." — source Venere