W New York Times Square

Overall:

"They gave us excellent recommendations that were senior friendly and overall had excellent customer care." — source Orbitz

"I don't know that I would stay there again (over priced for rm size & comfort) BUT you couldn't ask for a better location." — source Hotels.com

"They got us reservations at great restaurants, helped us get on the right subways, recommended entertainment, etc." — source Travelocity

"i would highly recommend this hotel." — source Expedia

"I was there for my Birthday and the staff recommended a great bakery to purchase a cake." — source Orbitz

Clean:

"The staff was INCREDIBLY friendly, our room was immaculate, very tastefully decorated, and had all the modern gadgets you would expect from a hotel twice as expensive (HDTV flat screen, Ipod dock, etc." — source Hotels.com

"#2: The tub didn't drain after 3 hours so I had to call engineering; #3: No one came to clean our room." — source Travelocity

"Very clean and relaxed setting to come back to after the hustle and bustle outside." — source Travelocity

"The hotel is very cool, rooms were modern and clean and not too small for NY." — source Travelocity

"The rooms are clean and comfortable but a bit small." — source Travelocity

Service:

"I just think that for the price that I paid, the customer service could have been better." — source Hotels.com

"friendly staff and staff responds quickly to requests." — source Travelocity

"The customer service was stellar, the decor was phenomenal and the location was beautiful as well as the room views." — source Travelocity

"Employees reception and service were very friendly and courteous." — source Travelocity

Location:

"\nI realize that space is at a premium in the Times Square area, but this hotel just did not live up to expectations, especially for a chain that is supposed to be so upscale and trendy." — source Travelocity

"The best thing about this hotel is location, but save your money and go elsewhere. This was my 5th trip to New York always staying in Times Square, always in a great location." — source Travelocity

"For a weekend night in Time Square the W was an excellent value at the price and the location was perfect with a great view." — source Expedia

"an early check in was great, the design was funky, the room dark, but didnÂ’t like the dirty noisy area." — source Expedia

"Everything you need and everywhere you want to be is within walking distance." — source Travelocity

Room:

"It reeked of fresh smoke and I immediately called down to the front desk and asked for another room. They said they would send an ionizer to get the smoke smell out, but it would take an hour and we would have to leave the room because of the ionizing effect." — source Hotels.com

"However, I didn't have to drive or park a car, and after a long 20-something hours of traveling and sight seeing, some how, some way I found my way to the elevator and back to my room at approximately 1am." — source Travelocity

"We called 3 different times to have the AC looked at because the room was very hot and we had to call to have the tub checked because the tub drained very slowly. When we called someone was sent right away, but it was still very frustrating to pay that much for a room and have so many problems." — source Expedia

"This was one of my favorite hotel rooms that I've stayed in. Hotel lobby was beautiful, as were the rooms." — source Hotels.com

"Loved my room (corner room on the 56th floor) - what a view." — source Travelocity