Providence Biltmore

Overall:

"We would stay there again." — source Orbitz

"Bed was so comfortable, room was clean and cozy - hotel atmosphere was charming and the staff was attentive - centrally located - Starbucks cafe entrance adjoins the lobby- Capitol Grill resesteraunt (steak house)across the street - Stayed here a few times, would definetely stay again." — source Travelocity

"Beautiful hotel- Better Staff- Staff greeted my family everytime we entered and left the lobby." — source Expedia

"Valet parking took a while to retrieve car from garage every time we needed it but overall we had a great stay." — source Travelocity

"Until they do so, I will not stay there again." — source Expedia

Clean:

"Comfortable and clean acommodation in the city center for the price." — source Hotels.com

"Walking distance to every place we wanted to go to, clean, classy. Location great, safe area, clean , friendly, very fancy, comfortable bed." — source Priceline

"The room was spotless but the furniture was all chipped and worn looking." — source Travelocity

"The hotel rooms our group received were clean but did show the wear and tear of an aging hotel." — source Expedia

"Hotel was neat and clean, restaurant was excellent if you are a seafood lover." — source Priceline

Service:

"The desk service was quick and accommodating." — source Orbitz

"Friendly Service, Free Upgrade, Great Location." — source Hotels.com

"the customer service was excellent, the rooms beautiful, it was like stepping back into time, the beds and pillows were sooo comfortable." — source Travelocity

"Front desk service was forgettable." — source Orbitz

"Hotel staff was very service-oriented." — source Hotels.com

Location:

"This hotel is in a great location for visitng downtown Providence. It is convenient to the Waterfire location, the convention center and Providence." — source Hotels.com

"Walking distance to train station and downtown attractions. Very nice property, convenient location and accommodating staff." — source Priceline

"The hotel is in a great location, the staff suggested a very good place for breakfast one morning but didn't seem aware as to which places were open for breakfast or brunch or at all (DownCity has a great brunch." — source Travelocity

"History and location are this places strong points; if you're looking for the Taj Mahal, then this is not it, but then neither is the price." — source Hotels.com

"The room was beautiful, we loved it as well as the convenient location of the hotel." — source Hotels.com

Value:

"My only complaint was the lack of info on the trolley I could have saved a few dollars on taxi fare to local attractions." — source Travelocity

Room:

"Our original room had no air conditioning, and it took three calls to resolve the issue." — source Hotels.com

"There was no thermostat in the room. I opened my window as far as possible, and the outside temperature was around 50 degrees, but I could not get the room down to a comfortable sleeping temperature." — source Priceline

"we stay here a lot, always interesting rooms (very different each time. This room definitely was a ""business traveler"" room for 1 - two towels, no extra chair, no night stand, view of a building - bed was fantastic, fantastic." — source Travelocity

"While the staff is courteous and the rooms are large--nothing works--the air conditioning requires large paddle fans to move the air--the shower has limited control and a sray botle discharges a better spray than the shower head--the hot water control was broken and rather than change the valve in a few minutes elected to change our room--to a room with a heavy odor of smoke--again we move to another hell hole." — source Expedia