Royal Hawaiian

Overall:

"The senior staff was professional in handling my complaints and i would stay there again because the homey atomsphere of the original building." — source Travelocity

"I definitely recommend it and am looking forward to when I can return." — source Expedia

"We would definately stay again." — source Travelocity

"I would recommend this hotel because you would appeciate history and art." — source Travelocity

"I would NOT recommend this place to anyone." — source Travelocity

Clean:

"Also, the rooms were neat but old." — source Travelocity

"The Royal Hawaiian has it all: best location - right on the beach and in the middle of the action, most courteous and helpful staff, clean and beautiful rooms." — source Expedia

Service:

"The room was small, but beautifully furnished and stocked, turn down service was wonderful, the garden facing windows opened all the way with no screens and it was absolutely gorgeous." — source Hotels.com

"The customer service is marginal at best and we were placed in a ""garden view"" room which was actually a view of the hotel nursery/plant storage." — source Travelocity

"Beach was prime, location was in the center of everything on Waikikii, service was excellent, food was fantastic." — source Expedia

"The staff and service is excellent." — source Travelocity

"Staff were great and service was excellent." — source Expedia

Location:

"the location is superb, right on the beach, could not get any better." — source Orbitz

"The pool area was very nice and Royal Hawaiian guests have access to the pool next door also which has water slides for the kids." — source Hotels.com

"the location and grounds are FIVE STARs as is the lobby." — source Travelocity

"Walking distance to shops, restaurants and beaches." — source Orbitz

Value:

"room was advertised as garden view, with rates for double beds or king size same price." — source Travelocity

"Very disappointing for cost." — source Travelocity

Room:

"Past the beautiful hardcarved doors to your room you will find a nasty, dusty room with old tattered furniture, and gross bathtubs to go with it." — source Travelocity

"I would suggest a room in the Tower, as you have a wonderful view, the rooms have been recently remodeled, and you have a huge lanai." — source Travelocity

"except for the front desk letting us in to the room too early,the cleaner was still finishing the room,our stay could not have been better,the staff was beyond excellent,no matter how small the request they made you feel special,the view from the room was postcard perfect,was well worth it." — source Expedia

"It depends on your taste, this hotel is old, we have a room in the tower with ocean view which had good views but they should remodel it soon, the decors of the room in the older section was better as they were recently remodeled but they did not have any view." — source Expedia

"We complained and was moved to a better room. Don't believe this would have happened if we had reserved room direct with hotel." — source Travelocity