The Franklin New York City

Overall:

"Excellent experience overall and I would easily recommend as an older boutique hotel with plenty of character and great service that was recently updated." — source Hotels.com

"Overall if you get a deluxe room and don't mind paying the extra it is nice hotel and you should enjoy your stay." — source Travelocity

"We would definitely stay again." — source Expedia

"But it was lovely and charming and just enough for a overnight stay, would not recommend a longer stay." — source Hotels.com

"But overall I had a great experience and would definitely come back again and again." — source Travelocity

Clean:

"Hotel is clean, reasonably appointed." — source Orbitz

"I was at first taken aback by the tiny size of the room, but it was nicely decorated, spotlessly clean and fine for me by myself." — source Hotels.com

"Every NY hotel in this price range is small- that's just NY, but the Franklin was spotless, charming in a 'deco meets french country' kind of way- very close to subway and close to museum mile." — source Travelocity

"Stayed for three days and found the hotel very suitable to our taste- small, in a great location and very modern and clean rooms." — source Expedia

"Room was small but clean and efficiently deigned." — source Hotels.com

Service:

"As a return guest, I have found the service and all aspects of the hotel outstanding." — source Orbitz

"The location and service were perfect for nearby meetings." — source Hotels.com

"Extraordinarily friendly and helpful staff." — source Priceline

"BUT: everything else is very nice, and the nice stuff makes up for it: Very polite service, very clean room, a nice flatscreen TV, comfortable bed, great pillows, free wireless Internet in the room, a very tasty Continental breakfast that reminded me of some of the great European boutique hotels I've frequented." — source Travelocity

"My criticisms are few but include room a bit too cold even after service person came up to check radiator (other guests had this problem too)." — source Expedia

Location:

"This hotel is a great Euro-style find in a fun neighborhood." — source Hotels.com

"Staff, food, location and room were great - better than expected." — source Priceline

"There were several good places to eat within a block or two of the hotel if we didn't want to go downtown. The only negative about the hotel was the sink area in the bathroom." — source Travelocity

"My wife and I booked our stay at the Franklin Hotel initially because it was the best rated hotel within a short walking distance of our daughterÂ’s apartment." — source Expedia

"Nicely renovated, great staff and great lounge area." — source Priceline

Value:

"The rooms aren't the biggest, but unless you are going big with a Waldorf or Trump tower stay in NY, the Franklin gives you a quality stay at a quality price." — source Skoosh

"From far the best value in New York." — source Venere

"Most of the "typical" tourist sites (Statue of Liberty, Times Square, Empire State, Ground Zero, etc) were all a pretty decent subway ride south, which is not a huge deal. Riding cabs all the time would have cost a fortune." — source Travelocity

"\n\nI stayed there during a particularly busy week in NY so all hotel prices were very high which is why I rated the value for the money on the lower end." — source Travelocity

"There are also plenty of cool places to eat traveling east on 87th, You can't beat this hotel for the price, location and amenities." — source Travelocity