Hotel Zaza

Overall:

"I have stayed at the Galleria and the W and would definitely recommend ZaZa and will definitely be staying there again." — source Hotels.com

"Under the right management, this would have been a great place to stay - but it sucked." — source Travelocity

"Great Hotel, Excellent Service." — source Expedia

"This is a great place to be seen at." — source Travelocity

"I highly recommend this hotel for couples as it really sets the mood and also for individuals, if someone is willing to step out of the box." — source Expedia

Clean:

"The room was beautiful and very clean." — source Expedia

Service:

"Ordered lots of room service, spent a couple days at the pool and enjoyed the pool bar nightlife." — source Hotels.com

"Customer service was poor, room needed maintenance (plumbing issues), and housekeeping was inconsistent." — source Travelocity

"WeÂ’ve been several times to the hotel and enjoy its location and quality service." — source Expedia

"online travel website customer service has been no help at all, either." — source Travelocity

"The worst service, you will be better off in Motel 6." — source Travelocity

Location:

"The pool area, the decor and our room were wonderful." — source Hotels.com

"ItÂ’s tucked away in a comfortable area of downtown Dallas." — source Expedia

Room:

"The rooms and elevators were so dark that we thought they might be hiding something. We had 2 bulbs burnt out in our room and it was so dark in there, we kept looking for more lights to turn on." — source Hotels.com

"After making reservations for one of their concept rooms, 2 weeks before going, I arrived only to find that they had given my room to someone else. We arrived at 8PM but had been assured by the gentleman that I made the reservation with that my credit card number would hold the room until midnight." — source Travelocity

"Our room was wonderful and the service was great. The staff sent complimentary champagne and chocolate covered strawberries to our room once we arrived." — source Travelocity

"We loved our room, it was very stylish and comfy and the large balcony was a delite." — source Travelocity