Sheraton Universal Hotel

Overall:

"Would not recommend being on the top floor near the elevator as there was a repetitive noise that kept me awake a few nights." — source Orbitz

") The Sheraton was wonderful, the concierge was ridiculously helpful and polite, as was the speed as which the valet operated (basically the people who worked there made the stay that much better) Happy hour is 1/2 off all drinks - ended up overall considerably better than I had invisioned it." — source Hotels.com

"It was a great experience." — source Travelocity

"I will never recommend sheraton hotel @ universal studios, or any other sheraton." — source Hotels.com

"Overall, it's an okay place to stay." — source Travelocity

Clean:

"The hotel was clean, the staff friendly, and food was good." — source Orbitz

"Comparing to that kind of hotel feature that I have experienced in others, this one needs improvement; the breakfast was until 10:00am, but if you get there at 9:50am, they are already cleaning up, and you won't get the breakfast you will expect." — source Travelocity

"The room was clean." — source Expedia

Service:

"Room service food was awesome, although expensive." — source Hotels.com

"The Sheraton Hotel had the best customer service I have ever experience." — source Travelocity

"From the front desk to the servicing staff through out the hall ways." — source Expedia

"They do not have room service other than breakfast." — source Travelocity

"The room service is good, but way too pricey for a Sheraton and for what you’re getting." — source Expedia

Location:

"drive to Six Flags, walking distance to Universal studio's, not far from korea town or chinatown." — source Orbitz

"It is centrally located to all tourist sites, and that was the main reason why we picked Sheraton Universal." — source Travelocity

Value:

"Not worth the price, but very nice hotel." — source Hotels.com

"BUT, I will say at least the staff was nice, every time I had to deal with them they were nice." — source Expedia

Room:

"Compliments, The room was quiet, and the Universal bus was appreciated." — source Orbitz

"Maybe when you book a prepaid room you get the little tiny room with a motror home size Batroom." — source Hotels.com

"The second room was right next to an elevator and had carpet stains and the phones didn't work. TheY tried to resolve it by upgrading us to a corner suite, which looked more like a handicap room." — source Travelocity

"The room across smoking eventhough it was a non smoking floor." — source Expedia

"After going in and out of the room to inspect other areas of the building (breaker, junction, etc. ), he returned to the room and opened the ceiling vent." — source Travelocity