W Chicago City Center

Overall:

"Overall, we enjoyed the hotel." — source Orbitz

"I wouldn't recommend this room for someone traveling with someone or who planned to spend hours working in the hotel room, but for a place to catch up on email, get a good night's sleep and have all the amenities of the hotel (including a better-than-average health club called "Sweat"), it was a find." — source Hotels.com

"I would stay there again." — source Travelocity

"Room was larger, bathroom was much larger, overall it was nicer." — source Expedia

"From the aesthetics of the decor to the excellent customer service of the staff, The W City Center is a great place to stay if you're seeking to be in the downtown area of Chicago." — source Hotels.com

Clean:

"The rooms are very nice and very clean." — source Orbitz

"Neat lighting in the room with a light around the bed, dimmers." — source Hotels.com

"In spite of the above mentioned oddities, the hotel was very clean and service was good." — source Travelocity

"The room was clean, although a bit small." — source Hotels.com

"The staff is very accomodating & the rooms spacious & clean." — source Travelocity

Service:

"I was very surprised to find that their room service did not live up to the same expectations." — source Orbitz

"The service was excellent, very nice staff, and the location made for easy access to stores, restaurants, and the concert venue." — source Hotels.com

"Great friendly staff, very helpful with directions and suggestions to make my vacation better." — source Travelocity

"This WÂ’s extra service charges are just insulting - $54/day parking, $6 water bottle, $15/day for a slow WiFi, etc." — source Expedia

"Our favorite thing about the hotel was the exceptional service provided by all of the staff." — source Orbitz

Location:

"I would not recommend this hotel to anyone traveling to the Chicago area." — source Travelocity

"Wonderful location; nice ambiance." — source Expedia

"The beds were very comfortable but the lobby area was too dark." — source Travelocity

Value:

"Probably because we were on a promotional deal." — source Travelocity

Room:

"They were very friendly and actually upgrated us to a newly remodeled room." — source Hotels.com

"The room was so crammed you had to walk sideways to get past the bed to the dresser, and the ceiling was a drop ceiling about 8' high. Since this room was clearly unacceptable (especially since I didn't get much if anything of a bargain on rates) I decided to take the ""upgrade"" to the smoking room." — source Travelocity

"BUT the rooms were nice and the concierge was helpful *sort of." — source Expedia

"They need to charge you 200$ deposit for the room." — source Hotels.com

"The room was less then small The temperature could not be seen since it was hidden behind the television cabinet, half eaten cashews left in the room Additional charges appeared on bill." — source Travelocity