Hilton Washington DC/Silver Spring

Overall:

"Overall I would not rate this as a 3 star hotel, with the exception of the staff." — source Priceline

"Overall this is a nice place to stay when the price is right." — source Expedia

Clean:

"Furthermore, the toliet was all scratched up and gave the impression that it was not clean. The beds and the room were clean, but the condition of the hotel was not as nice as a hilton should be." — source Hotels.com

"Room appeared clean but sheets and especially the pillows smelt awful." — source Priceline

"Bed was very comfortable, and the entire hotel was very clean and neat, even though they may have had a smaller staff on hand due to the holiday time period." — source Travelocity

"The hotel desk staff was friendly, and the downstairs lobbby area looked clean, but I canÂ’t say that much for our hotel room." — source Expedia

"Not clean at all." — source Hotels.com

Service:

"They make you pay in a form of valet service at $12 a night." — source Orbitz

"Front desk customer service could improve they would have a perosonal conversation while you are up there waiting on them and talk to you when they are done with their conversation. Everything else about the room was good housekeeping was great room service was great and timely." — source Hotels.com

"We had a separate bedroom and a fold-out sofa bed along with two flat screen TVs, a nice bathroom and good room service." — source Priceline

"Service was probably better." — source Travelocity

"Hilton was built on customer service." — source Expedia

Location:

"While staying at the Hilton, I enjoyed the wonderful restaurants and other attractions that the new and improved Downtown Silver Spring has to offer." — source Orbitz

"Great nightlife surrounding the hotel area everything local." — source Hotels.com

"location to restaurants and actitives was great Staff and location were great." — source Priceline

"Other than that the hotel is right in the center of the town with many dining locations only a block or two away." — source Travelocity

"Good location for eating/shopping." — source Expedia

Room:

"I was disappointed that laptops and small fridges were not available in the room." — source Orbitz

"Housekeeping went up to the room and brought it to me in 5 minutes." — source Hotels.com

"The light was off from day one, 3 house cleaners told me they would fix it, and it was still out when I checked out, The internet didn't work in my room, they tried, but couldn't fix it." — source Priceline

"The Hilton had small bathrooms, no tissues in the room, no warm welcome." — source Expedia