The Ritz-Carlton, San Juan Hotel, Spa & Casino

Overall:

"Overall I was disappointed and I was glad I had not paid full price for the hotel." — source Orbitz

"Overall, I really enjoyed this hotel. I would recommend this hotel, just be ready to pay a lot for everything." — source Hotels.com

"While it isn't the ""fanciest"" Ritz we have stayed at, it was certainly a wonderful hotel." — source Travelocity

"I thought, overall, the service was great." — source Expedia

"I recommend doing the following activities through the hotel or through other travel groups: Biolumnecience Bay Tour- a kayaking trip to a lagoon where the water glows when you touch it (the tour is $50-90 per person, and the cab ride out there is $80 one way, so it's best to book it through your hotel or through a tour group that provides transportation in the cost) Bacardi Rum Distillery- a free tour of the distillery (take the bus to Old San Juan, walk to the ferry, take the $0." — source Travelocity

Clean:

"The hotel is immaculate, the staff goes out of their way to make sure your every request is accommodated, the rooms are adequate size and extremely comfortable." — source Hotels.com

"The beach is not so clean as staff puts out chairs before the town cleaning staff rakes the beach." — source Travelocity

"The service was excellent, particularly at the beach where the wait staff came around with cold water and margarita samples and clean wash clothes." — source Expedia

"The hotel is minutes from the airport - the beach is clean and beautiful, the pool is spectacular, the staff incredibly accommodating." — source Hotels.com

"Hotel is very clean, very nice ammenities, spa, gym, pool, etc." — source Hotels.com

Service:

"Beaultil pool and just steps way from the beach ( which by the way its a private entrance) best of all you could be at the beach and stil be able to recieve great service from the ritz staff." — source Orbitz

"The staff clearly focuses on customer service and they do their best to make guests happy." — source Orbitz

"The service was exceptional and the room was fab. Usually, we are ready to get a jump start on our day pretty early when we go on vacation, but because everything at the hotel was sooo wonderful, we just indulged in the amenities and services until midday and then headed out to explore the island." — source Travelocity

"You should not be - the Ritz had what you would / should expect from a Caribbean RItz; nice, quiet, comfortable rooms, great service and expensive food and drinks." — source Travelocity

"The food (room service to the restaurants) menus were varied from salads to filet mignon, making easy for all meal moods." — source Travelocity

Location:

"The area surrounding the hotel was not nice -- and we had to take a taxi ($40 rt) to go to old san juan each night." — source Travelocity

"Great location, close to Old San Juan." — source Travelocity

"San Juan is relatively easy to get around good and inexpensive dining places within walking distance from the hotel." — source Expedia

"The pool area is nice, but we saw trash in the landscaping (including beer bottles and glass tabletops." — source Expedia

"The pool area is amazing and the beach is great, too." — source Travelocity

Value:

"The service and pampering come at a price." — source Travelocity

Room:

"Rooms could have been a touch cleaner, but I don't ever want to stay somewhere else in PR." — source Travelocity

"Although the room was clean our top sheet had old blood stains on it, big turn off." — source Expedia

"the beach and the pool were beautiful and the rooms were clean and comfortable." — source Travelocity

"service and good view of the pool from above our room." — source Travelocity