Mexico may seem like one giant obstacle course to travelers in wheelchairs or on crutches. At airports, you may encounter steep stairs before finding a well-hidden elevator or escalator -- if one exists. Airlines will often arrange wheelchair assistance to the baggage area. Porters are generally available to help with luggage at airports and large bus stations, once you've cleared baggage claim.
Mexican airports are upgrading their services, but it is not uncommon to board from a remote position, meaning you either descend stairs to a bus that ferries you to the plane, which you board by climbing stairs, or you walk across the tarmac to your plane and ascend the stairs. Deplaning presents the same problem in reverse.
Escalators (and there aren't many in the country) are often out of order. Stairs without handrails abound. Few restrooms are equipped for travelers with disabilities; when one is available, access to it may be through a narrow passage that won't accommodate a wheelchair or a person on crutches. Many deluxe hotels (the most expensive) now have rooms with bathrooms designed for people with disabilities. Those traveling on a budget should stick with one-story hotels or hotels with elevators. Even so, there will probably still be obstacles somewhere. Generally speaking, no matter where you are, someone will lend a hand, although you may have to ask for it.
One exception is Puerto Vallarta, which has renovated the majority of its downtown sidewalks and plazas with ramps that accommodate wheelchairs (as well as baby strollers). Even the airport has ramps adjacent to all stairways, and special wheelchair lifts. A local disabled citizen deserves the credit for this impressive task -- hopefully setting the stage for greater accessibility in other towns and resorts.
Most disabilities shouldn't stop anyone from traveling. There are more options and resources out there than ever before.
Organizations that offer a vast range of resources and assistance to disabled travelers include MossRehab (tel. 800/CALL-MOSS; www.mossresourcenet.org); the American Foundation for the Blind (AFB; tel. 800/232-5463; www.afb.org); and SATH (Society for Accessible Travel & Hospitality; tel. 212/447-7284; www.sath.org). AirAmbulanceCard.com is now partnered with SATH and allows you to preselect top-notch hospitals in case of an emergency.
Access-Able Travel Source (tel. 303/232-2979; www.access-able.com) offers a comprehensive database on travel agents from around the world with experience in accessible travel; destination-specific access information; and links to such resources as service animals, equipment rentals, and access guides.
Many travel agencies offer customized tours and itineraries for travelers with disabilities. Among them are Flying Wheels Travel (tel. 507/451-5005; www.flyingwheelstravel.com); and Accessible Journeys (tel. 800/846-4537 or 610/521-0339; www.disabilitytravel.com).
Flying with Disability (www.flying-with-disability.org) is a comprehensive information source on airplane travel. Avis Rent a Car (tel. 888/879-4273) has an "Avis Access" program that offers services for customers with special travel needs. These include specially outfitted vehicles with swivel seats, spinner knobs, and hand controls; mobility scooter rentals; and accessible bus service. Be sure to reserve well in advance.
Also check out the quarterly magazine Emerging Horizons (www.emerginghorizons.com), available by subscription ($16.95 year in the U.S.; $21.95 outside the U.S.).
The "Accessible Travel" link at Mobility-Advisor.com (www.mobility-advisor.com) offers a variety of travel resources to disabled persons.
British travelers should contact Holiday Care (tel. 0845-124-9971 in the U.K. only; www.holidaycare.org.uk) to access a wide range of travel information and resources for disabled and elderly people.
