National Parks of the West from Albuquerque to Jackson WY

Our trip aboard the Grand Luxe (formerly American Orient Express) was a very big and expensive disappointment. Our trip cost over $12,000 and, in my opinion, was nothing like it was described on their website. Our trip was not luxurious in any way and really was not much of a train ride since the train traveled mostly at night.

Our Classic Presidential Suite was dirty, my husbands bed smelled like vomit and our linens were not changed all week.

Grandluxe

The air conditioning was not working most of the trip and it was very hot and stuffy. We were given bottles of warm water in our suite every day, but forget about a cold soda.

The dinners on board the train were very good, but breakfasts and meals off the train were local cheap diner fare.

All of the side trips, some of which cost extra, were rushed and seemed to be unorganized.

They decided to film us during the trip (without telling us until after we checked in) so, to avoid the camera, we spent most of the time on the train in our tiny, hot, smelly suite staring out the window of our parked train.

We tried to contact the company following the trip concerning our complaints, but they did not give us the courtesy of a reply.

I would never recommend this trip or train to anyone.