Review of Tires for my truck

I needed to replace two tires and rotate the other two on my truck before we headed back to our winter home in Yuma, AZ.  Being a stranger to Bismarck, I asked around and was told to try "O.K. Tires" on Main St. I dropped my wife off at the local Walmart to do some shopping and drove to the tire store.

I had found a nail in the outer bead of the right front a week or so before and was NOT going to pull it in case it had penetrated the inside and would go flat in my driveway 80 miles from a tire repair house. I told the "Service Manager" about it and he wrote it on the work sheet. (I watched him do that.)

Because I have had problems in the past with tire places, I stood at the window in the waiting room to witness all I could as the young man began to work on the truck.They mounted and balanced the two new tires and installed them on the front as instructed. I was carefully watching the handling of the old tires they were about to move to the rear and especially the one that had the nail in the bead.

Sure as the world,he rolled that tire to the right rear and was starting to install it, when I asked the Service Manager why the kid had NOT laid the nail in my hand? He said he would ask about it and when he returned he said the kid told him there was no nail in that tire! I went into orbit and stormed out to the shop. The kid was putting the lug nuts on when I got there and I asked him why he didn't bring me the nail. He said, "I looked and couldn't find any nail." I asked why he hadn't come to me and asked me to show it to him and all he did was turn away from me. I told him to stop putting the nuts on till that nail was found. I rotated the tire about 4" and there was the nail. He blushed as I Pointed it out to him.

He then began to chalk the tire to mark the weights and valve stem and I told him to stop that too! He asked why and I said, "Because you need to pull the nail and test it to see if it has penetrated the tire. If not, go ahead and mount it. DUH!" I told him if he couldn't pull the nail to hand me the needlenose pliers and I'd do it myself! By now, his incompetence was about to make me blow a gasket and another word from him would have done it...

I went back in the office and told the service manager what I had done and he just shrugged his shoulders as tho' to say, "So what?" That upset me too... I was soooo glad the nail had NOT gotten inside the tire and couldn't wait to get lout of that place. NEVER again and I'll tell everyone that'll listen to stay away from there also!